We stand behind everything we make. If you have an issue with a HydraPak product, we’re happy to help.

Submit a warranty claim here and select “File a Warranty Claim.”

To help us process your claim quickly:

• List all products on one form. If more than one item needs replacing, there’s no need to submit separate claims.
• Include a photo that clearly shows the issue.
• Double-check your shipping address.

We’ll reply within 2–3 business days.

Is your product made by HydraPak? We make hydration reservoirs and soft flasks for Osprey, Salomon, Nathan, Katadyn, and many other brands, and our warranty covers them. Look for the HydraPak logo on the back or bottom of your product before you submit a claim.